Business Policy

Organico Consumer Goods Limited – Business Policy

At Organico Consumer Goods Limited, we are committed to delivering 100% natural, chemical-free, and high-quality products to our customers while ensuring ethical, sustainable, and customer-first business practices. Our business policy outlines the core principles, operational standards, and commitments that guide our company.

1. Our Vision & Mission

Vision: To become the most trusted natural and chemical-free consumer goods brand, promoting healthier lifestyles while supporting sustainability and local communities.

Mission:

• To provide farm-fresh, pure, and natural products.

• To ensure customer satisfaction through transparency, quality, and service excellence.

• To empower local farmers and suppliers by maintaining fair trade practices.

2. Quality Assurance Policy

• All products undergo strict quality checks, lab testing, and hygiene inspections before being packaged.

• We maintain international food safety standards (HACCP, ISO practices).

• We ensure non-GMO, chemical-free, and preservative-free production.

• Organico products are sourced only from trusted farms and certified suppliers.

3. Customer Satisfaction Policy

• We aim to deliver 100% customer satisfaction with every purchase.

• We offer simple return and refund policies to ensure trust and convenience.

• We encourage customers to share feedback, complaints, and suggestions so we can continuously improve.

4. Pricing & Transparency Policy

• Our pricing is fair and competitive, based on the actual value of ingredients, sourcing, and quality.

• We do not add hidden charges. Delivery fees and offers are always clearly communicated.

• We ensure honest product labeling, with full ingredient disclosure.

5. Ethical & Sustainability Policy

• Organico is committed to eco-friendly packaging (biodegradable or recyclable materials).

• We reduce our carbon footprint by optimizing delivery routes and encouraging bulk/group orders.

• We support local farmers with fair trade practices and long-term partnerships.

6. Data Privacy Policy

• We value customer privacy and follow strict data protection measures.

• Personal data is used only for order processing, delivery, and communication.

• We never sell or share customer data with third parties. (Refer to our Privacy Policy for details.)

7. Payment & Transaction Policy

• We offer secure payment options: Cash on Delivery, bKash, Nagad, Rocket, Debit/Credit Cards, and Bank Transfer.

• Online transactions are secured with SSL encryption to prevent fraud.

8. Return, Refund & Replacement Policy

• Returns are accepted for quality issues or wrong products within 7 days (non-perishable) or 48 hours (perishable).

• Refunds are processed within 5–7 business days via the original payment method.

• Replacements are offered for damaged or incorrect items at no extra cost. (Full details in our Refund Policy.)

9. Delivery Policy

• Same-day or next-day delivery is our commitment within Dhaka City.

• Major cities are served within 2–3 working days, and remote areas within 3–5 days.

• Delivery fees: ৳60 inside Dhaka and ৳100 outside Dhaka (Free for orders over ৳2,000).

10. Supplier & Vendor Policy

• Organico collaborates with trusted, ethical, and certified suppliers.

• We ensure timely payments to suppliers, typically within 10 days of product receipt.

• We conduct periodic audits to ensure supplier compliance with our quality standards.

11. Employee & Workplace Policy

• We promote a safe, inclusive, and positive workplace culture.

• We ensure fair treatment, equal opportunities, and skill development for employees.

• We maintain health and safety protocols in all facilities. 

Learn More

12. Compliance & Legal Policy

• We comply with all Bangladeshi laws and international trade regulations.

• All products are packaged and labeled in accordance with BSTI and food safety standards.

13. Corporate Social Responsibility (CSR)

• Organico actively supports local farming communities, health awareness programs, and eco-friendly initiatives.

• We believe in giving back to society through sustainable practices and community support.

14. Communication & Transparency

• We maintain open communication with customers, suppliers, and stakeholders.

• All business practices are transparent, with no misleading claims or hidden agendas.

15. Contact Information

Organico Consumer Goods Limited
Address: 134/8, Darussalam, Mirpur, Dhaka-1216
Hotline: 09617 369 369
Email: support@organicoglobal.com
Website: www.organicoglobal.com
Social Media: @Organicoglobal

Thank you for trusting Organico Consumer Goods.   🌿
Your health, purity, and satisfaction are at the heart of what we do.